Refund & Cancellation Policy

Pro is a monthly subscription processed by Razorpay. You approve it once with UPI AutoPay or a card, and it renews automatically each month until you cancel. Ergent never sees or stores your card or UPI details.

• You can cancel any time from Settings → Plan & billing → Cancel subscription. No email or phone call needed. You can also revoke the AutoPay mandate from your UPI app.
• When you cancel, you won't be charged again, and Pro stays active until the end of the period you've already paid for. After that your account moves to the Free plan; your resumes and other data stay where they are.

• First payment: if Pro isn't right for you, ask for a full refund within 7 days of your first payment.
• Renewals: monthly renewals aren't refunded, but you can cancel at any time to stop the next one.
• Billing mistakes: if you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the incorrect charge in full, whenever you notice it.

To request a refund, email hello@ergent.app from the email address on your Ergent account. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

Questions about billing? Email hello@ergent.app and we'll reply within 2 business days.